v.5.9 Multi-User Upgrade Bulletin - updated April, 2007
ShopKey Service Writer or Management version 5.7/5.8 to
should be performed by a qualified system engineer.
If you wish to perform the update yourself, a basic
understanding of your network configuration is required.
There are essentially two
steps to the upgrade. Using the new key diskette and CD-ROM
an administrative install is first performed, the second
step is to run the workstation installation.
Step 1: Upgrade First
Workstation (Administrative Installation):
1) Logon to the network
and make certain Service Writer or Management System
is present on the machine you intend to do the upgrade
2) Shut down the management
software on all workstations.
3) Insert the CD-ROM
into a workstation that has Service Writer or Management
installed. If the installation menu does not automatically
appear, you may run setup.exe from the root directory
of the installation CD.
4) Once the installation
start, accept the defaults on all screens. The software
will automatically find and update the main application
Step 4 completes the administrative
installation. Please remove and safeguard the installation CD-ROM for future use. You may move on
to step 5.
Step 2: Upgrade Other Workstations (Workstation Installation)
from First Workstation:
5) From each workstation
click on my computer and locate the drive letter that represents
the location on the server where the management software
is installed. Typically it will be at m:\ C:\Snap-On\SKSM(1
or 2), check with your system administrator if you are unable
to locate the main program drive and directory.
6) Double click on SETUP.EXE
found in the main program folder on the server.
7) Accept the defaults to
install the updated workstation software.
8) Continue this process
on each workstation.
When all workstations have
been updated, you may start using the new version.